Share Here at Nurse Next Door, we are building a senior care franchise business. We are now up to 40 franchise partners, spread across Canada, and now launching our USA strategy. It has been a fascinating journey since we launched our franchise business just over 3 years ago. Lot’s of ups, lot’s of downs. In [...]

Share I finally got to see Zappos. I have heard all about them for a long time. Core Values, culture, customer service, passion, purpose, a big call centre (called the Client Loyalty Centre) used strategically for awesome service…sounds just like Nurse Next Door! With one exception – they are a $1billion company! So I was [...]

Building your Envisioned Future, or Painted Picture