Share I saw this comment on my last blog post about Starbucks and customer service.  And lets just say I am WOW’d by Tim Horton’s on this one. “I can relate to your story. I frequently visit starbucks drive thru on the way to drop my daughter off at day care. Not one person has [...]

Share   I’m writing about customer service again. Why? Well, for one, I am fanatical about awesome customer service. And two, I think it is one of the best outcomes of having a great culture. While I was ordering lunch the other day from a usual lunch place near the Nurse Next Door Heart Quarters, [...]

Share Starbucks has lost their way with customer service. Well, they have lost their way with more then just this. But we all know this. If you know me, you know that I have always been a raving fan of Starbucks.  I am not even a coffee lover, per say, but have always loved the [...]

Share   I love reading articles that talk about what it takes to be an entrepreneur. It must be the fact that I have always been, and always will be, an entrepreneur.  A recent article in the Globe and Mail “10 Lessons For Entrepreneurial Survival” by Glain Roberts-McCabe, is a good read, and, pretty accurate. Although I [...]