Share We are expanding our home care franchise system to the United States. In doing so, Ken and I met with a lot of very successful entrepreneurs to have them share their learning lessons and tips in doing so. For some reason, in Canada, our culture is one of fear of doing business in the [...]
Share Well, I am happy to say that we had a social media “win” this week. If you read my past blog post ” 3 reasons Why a Franchise Model Helps Deliver Consistent Customer Service”, you would know that last week, we encountered a home care competitor who defamed our brand (online) and questioned our [...]
Share Recently one of our home care franchise partners brought to our attention a competitor that was defaming our brand online and questioning whether our franchise model really helps deliver consistent customer service. Here is the link: http://www.eldercarehomehealth.com/Choosing_an_elder_care_provider.html. Scroll half way down the page to see how they’ve actually posted a photo of one of [...]
Share I am the anti HR guy. I know, it is hard to believe because I talk about culture all the time. There are two reasons for this. First, the name. Why do we call it “human resources?” People aren’t resources! They are human beings! Calling people resources is just plain dumb. We should [...]
Share Culture is Built in ONLY One of Two Ways. My Partner Ken and I started Nurse Next Door out of a Starbucks coffee shop in 2001 with 2 cell phones and a couple of caregivers. Within 4 years we had a company with a 1000 strong workforce and were one of the fastest growing [...]
Share I’m writing about customer service again. Why? Well, for one, I am fanatical about awesome customer service. And two, I think it is one of the best outcomes of having a great culture. While I was ordering lunch the other day from a usual lunch place near the Nurse Next Door Heart Quarters, [...]
Share Starbucks has lost their way with customer service. Well, they have lost their way with more then just this. But we all know this. If you know me, you know that I have always been a raving fan of Starbucks. I am not even a coffee lover, per say, but have always loved the [...]
Share I love reading articles that talk about what it takes to be an entrepreneur. It must be the fact that I have always been, and always will be, an entrepreneur. A recent article in the Globe and Mail “10 Lessons For Entrepreneurial Survival” by Glain Roberts-McCabe, is a good read, and, pretty accurate. Although I [...]
Share Jeff Bezos (Founder of Amazon) gets Core Values. He really gets it. Watch this video of Jeff and how he explains the only 5 things that he knows. These 5 things are: 1. Obsess over customers; 2. Innovate; 3. Think long-term; 4. Develop a unique corporate culture; 5. It’s always day one of [...]
Share One day, I walked into my company….and I didn’t like it. In fact, wanted to quit my own company. Sure we were doing well. Actually really well. Nurse Next Door had grown from just my Ken and I, to 1000 employees in just over 4 years. Explosive growth. And it put us in the [...]
RT @nursenextdoor: We're amp'd up for @waterstonehc's #C10MACC today. Check out our #admirepeople basecamp and say hi to our team!
Random Acts Of Kindness | Nurse Next Door http://t.co/SeZNEzYR via @nursenextdoor
@nursenextdoor Great passion about what you do and who you are came through from your VP of HR. Great to see!
@nursenextdoor great reward and recognition programs you have love the focus on making employees personal dreams come true #C10MACC
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