Share Meetings. Who likes them? Do you actually accomplish things in meetings? I just read a great post Schedule Another Meeting? You’ve Got to Be Kidding! It reminded me of how much I think most of the meetings we do are a waste of time. And of money. One of my mentors, Cameron Herold, taught [...]
Share We just finished our day and a half long culture session here at Nurse Next Door, and had 17 amazing companies – entrepreneurs and their teams – out to learn, share and discuss how to create an amazing culture. There were some amazing moments, but some of the best learning came from our dreams [...]
Share If you have seen my speech about culture, you probably remember the part where I talk about how to operationalize your core values, and one of my examples is “you have to be willing to make the hard decisions.” In this example, I talk about how we fired a very large client of ours. [...]
Share We just had our annual Nurse Next Door 3 day strategic off site to plan for next year. We do it every year, and it really provides clarity and focus for the upcoming year. It is actually my favorite time of year, as it allows me to craft our strategy that will help us [...]
Share As I wrote in my last blog, our most successful franchise partners are the ones who are guided by our purpose of Making Lives Better. I have to share this link to a blog post “So I kissed my daughter and husband goodnight and hopped in my pink car” because it is a perfect [...]
Share We started out by thinking that a perfect franchise partner was someone with a very strong business background. Then we evolved to looking for a franchise partner who had a a strong business background, and had passion for what we do. Are they aligned with our purpose? Is building a home care business going to [...]
Share We recently implemented a new “policy” – you know how I love that word! (See “Do You Have A Policy About Working Naked?” ) For all new employees, at the end of your first month, we are going to give you an option. Instead of returning on the Monday morning, you can call and [...]
Share I read a blog post by Ted Mininni titled “For Sale: Business Culture”.” It referenced a Business Week article, “Zappos Retails its Cultureabout Zappos’ culture that talks about how Zappos now offers courses to other companies on building culture. At the end of his blog, he posed 4 great questions. Here is my reponse: [...]
Share Being a senior home care franchise, we have one distinct advantage over many other systems when it comes to building culture. We generally attract a fairly purpose driven franchise candidate. Or at least we attract someone who is passionate about helping others. Of course, this isn’t always the case, we also attract those how [...]
Share I was just at the Canadian Franchise Association conference. I go every year – 3 days where most of the franchisors in canada get together to learn and share. Always a great time with great people. Here are the Top 5 things I learned: 1. From Cameron Herold, one of my mentors – video [...]
RT @nursenextdoordl: RT @nursenextdoor: Our specialists are amazing! http://t.co/odCJzVN3 Read @johnbrucedehart's newest blog. #culture #HR
RT @nursenextdoordl: RT @nursenextdoor: Our specialists are amazing! http://t.co/EnR5fqgD Read @johnbrucedehart's newest blog. #culture #HR Extraordinary Service ‘Just Happens’ When you Get #Culture Right @NurseNextDoor #wowcustomerexperience http://t.co/4ZeHp6nK
Extraordinary Service ‘Just Happens’ When you Get #Culture Right @NurseNextDoor #wowcustomerexperience http://t.co/icSmc7j5
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